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Warranty Information

Highland Embroidery Machines

All new Highland Embroidery Machines from MESA are covered by the following five year warranty.

5 Year Coverage: Drive Train Components including Bushings, Bearings, Cams, Gears, Pulleys, Sprockets, Belts, Chains, Shafts, Drive Cables, and Frame Drive Rails.
3 Year Coverage: Electrical Components including Wiring Harnesses/Cables, Motors, Solenoids, Switches, Sensors, Rotary Encoders, Fans, Noise Filters, Transformers, Light Fixtures, Printed Circuit Boards/Cards, Controller, Disk Drives, Rotary Encoders, and Potentiometers.
Exclusions: This warranty covers defects encountered during normal use and does not apply to damage or failure due to: abuse, misuse, neglect, accidental damage, or acts of God, failure to follow the operating and maintenance instructions provided, improper maintenance or lubrication, improper adjustments or modifications to the machine, the installation or use of non-approved parts or accessories. This warranty does not apply to: consumable and/or expendable components, including, but not limited to needles, bobbin cases, bulbs, fuses, air filters, needle bar reciprocators, plastic spiral bevel gears, etc.; losses or damage to goods, or other property damage arising out of the use, misuse, or inability to use the machine; shipping of warranty parts; travel expenses incurred while providing services pursuant to this warranty.
Void If: This warranty is void if anyone other than MESA Distributors, Inc. or one of its authorized dealers attempts to repair or modify the Machine without the permission of MESA Distributors, Inc. This warranty is void if unapproved parts or accessories are used in conjunction with your Machine.