We bought an HM1 from you guys in December. We got it refurbished, it had a few issues when we got it. You thought I was going to complain didn't you? Not at all. Actually We just wanted to thank you all for everything.
I was reading on a t-shirt forum the other day about a guy that bought a brand new DTG printer from (another company)
and the print-head was faulty right out of the box. Since it was a "consumable" part they refused to give him a replacement. Well we thought we had the same issue and you guys there could have did the same thing and you didn't. Yes the print-head was fine but the capping station wasn't and you guys went ahead and not only replaced it but sent someone out to us to do it for us.
As far as your training, in our opinion it was impeccable and everyone there has been so nice and professional. You guys have excellent customer service and a smart business sense. We will in the future I'm sure buy an additional DTG and we wouldn't dream of buying one anywhere else and it is because of your great service and friendly people...
I NEVER really recommend anything to anyone and I certainly don't usually feel compelled to tell a company how great I think they are but we really are that impressed with you all and you made our buying experience a good stress free one and we just wanted to say THANK YOU!!
– Bryon and Kippy Hudson