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Highland Embroidery Machine Warranty

Embroidery Machine Warranty

The quality, durability and performance of Highland embroidery machines and chenille machines is evident in our unbeatable five year warranty. We stand behind every machine we sell.

This warranty applies to all new Highland embroidery machines and Highland chenille machines sold by MESA or a MESA authorized dealer.

1 Year Coverage:
For one year from the date of purchase, the warranty covers repairs for machine/component failure due to manufacturers defect in materials or workmanship. The warranty covers the Electrical Components including Wiring Harnesses/Cables, Motors, Solenoids, Switches, Sensors, Rotary Encoders, Fans, Noise Filters, Transformers, Light Fixtures, Printed Circuit Boards/Cards, Controller, Disk Drives, Rotary Encoders, and Potentiometers.
5 Year Coverage:
For five years from the date of purchase, the warranty covers mechanical components including Bushings, Bearings, Cams, Gears, Pulleys, Sprockets, Belts, Chains, Shafts, Drive Cables, and Frame Drive Rails.
Lifetime Coverage:
The RPS Reciprocator is covered for the lifetime of the machine.
Exclusions:
This warranty covers failures due to manufacturer's defect in materials or workmanship encountered during normal use and does not apply to failure or damage due to: misuse, abuse, neglect, accidental damage, acts of God, failure to follow the operating and maintenance instructions, improper maintenance or lubrication, improper adjustments or modifications to the machine and/or the installation or use of non-approved parts or accessories. This warranty does not apply to: consumable and/or expendable components, including, but not limited to needles, bobbin cases, bulbs, fuses, air filters, etc.; losses or damage to goods, or other property damage arising out of the use, misuse, or inability to use the machine; shipping, travel expenses, labor and/or travel time labor for service.
Void If:
This warranty is void if anyone other than MESA Supplies, Inc. or one of its authorized technicians attempts to repair or modify the Machine without the permission of MESA Supplies, Inc.
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